Privacy Policy

We understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites and any other services we provide (“our Services").

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Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us.

 

Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.

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When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our Website Terms of Use. Please read this entire policy carefully.

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For the purpose of the Data Protection Act 2018, you can find more information here. 

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If you don't understand any parts of the policy or you have any questions, please do not hesitate to contact us info@citygate.ltd

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Information we may collect from you

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We may collect and process the following data about you:

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Information that you provide to us, such as your name, address, email address and telephone number,  details of your household or business and any information about you or your property revealed in photographs and/or video recordings of your property and any persons or objects therewith which you provide to us or which the service provider takes or records before, during and/or after the provision of the services in accordance with the terms and conditions of the services and any other information that you choose to provide voluntarily, when you:

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• submit a booking enquiry through our websites;

• make a booking/order through our websites and during the service itself;

• complete contact or enquiry forms on, or otherwise provide information via, our websites;

• subscribe to receive any newsletter we may offer from time to time;

• complete any voluntary surveys we may ask you to participate in from time to time;

• send feedback to us via our website;

• respond to our marketing communications;

• correspond with us by telephone, post or email or via the instant chat function on our websites (in which case we will keep a record of that correspondence); or

• report a problem with any of our Services.

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Information that we may collect automatically each time you visit any of our websites

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• basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account; technical information, including the type of device) you use, network information, your operating system, the type of browser you use, etc;

• statistical usage data about our users' browsing actions, patterns, interactions and navigation through our websites. Please note that this data does not identify any individual;

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How we may use your information

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We use the information that you give us:

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• to manage your booking or respond to booking enquiry and to arrange the performance of services by your service provider

• to occasionally provide you with co-branded and joint offerings in the form of products or services

• to carry out our obligations arising from any contracts entered into between you and us

• to provide you with the information, products and services that you request from us

• to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services

• to give you the ability to interact with any service features on our website when you choose to do so

• to notify you about any changes to our Terms or our Services, to communicate any information about your booking with you to ensure that content on our websites is presented in the most effective manner for you and your computer and/or device

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We use the information about you that we collect automatically

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• to administer our websites for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

• to improve our websites and services, to ensure that content is presented in the most effective manner for you and for your computer and device

• to monitor and improve the security, quality and efficiency of our products and services

• to allow you to participate in interactive features on the websites and when you choose to do so

• as part of our efforts to keep our websites safe and secure

• to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients

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Cookies 

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Our websites use cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our websites and also allows us to improve our Services